Terms and Conditions

Terms Of Service

SAM Controllers (“SAM”) SAM Controllers is composed of (1) hardware (“Hardware”) and software embedded in the hardware (“Software”), (together, “Product”), and (2) a SAM Controllers user account and applications and services made available to you through mobile devices and/or our website (www.SAMControllers.com and www.compressorcontroller.com) (the “Site”) (collectively, the “Service”). Together the Product and Service are called “SAM Controllers”.

These Terms & Conditions govern your purchase and use of SAM Controllers and the Site. These Terms & Conditions give you specific legal rights, and you may also have other legal rights, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under these Terms & Conditions will not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages or other rights, so those provisions of these Terms & Conditions may not apply to you.

THIS IS A LEGAL AGREEMENT. BY PURCHASING SAM PRODUCTS OR USING THE SITE, YOU ARE ACCEPTING AND AGREEING TO THESE TERMS & CONDITIONS ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS & CONDITIONS ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO ENTER INTO THIS AGREEMENT. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS & CONDITIONS, YOU SHOULD DISCONNECT SAM AND CEASE USING IT AND/OR YOU SHOULD STOP USING THE SITE.

We reserve the right to change these Terms & Conditions at any time, so please review the Terms & Conditions each time prior to making a purchase from SAM Controllers or visiting the Site. Every time you order SAM Products or visit the Site, the Terms & Conditions in force at that time will apply between you and SAM Controllers. If you have any questions regarding these Terms & Conditions, you can contact SAM Controllers as provided herein.

The Site is for retail sales to private consumers only. Please contact

[email protected] if you wish to purchase wholesale supplies.

Although our Site is accessible worldwide, SAM Controllers is designed and tested only for use in the United States. If you choose to install and use SAM Controllers outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws in your country. To the extent permissible by law, SAM Controllers accepts no responsibility or liability for any damage or loss caused by your installation and use of SAM Controllers outside the United States.

1. Hardware

(a) Hardware Limited Warranty. SAM Controllers warrants that the hardware will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery following the original retail purchase (the “Hardware Warranty Period”). If the hardware fails to conform to this Hardware Limited Warranty during the Hardware Warranty Period, SAM Controllers will, at its sole discretion, either (a) repair or replace any defective hardware or component; or (b) accept the return of the hardware and refund the money actually paid by the original purchaser for the hardware. Repair or replacement may be made with a new or refurbished product or components, at SAM Controllers’ sole discretion. If the hardware or a component incorporated within it is no longer available, SAM Controllers may, at SAM Controllers’ sole discretion, replace the hardware with a similar product of similar or greater function. This is your sole and exclusive remedy for breach of this Hardware Limited Warranty. Any hardware that has either been repaired or replaced under this Hardware Limited Warranty will be covered by the terms of this Hardware Limited Warranty for the longer of (a) ninety (90) days from the date of delivery of the repaired hardware or replacement hardware, or (b) the remaining Hardware Warranty Period. This Hardware Limited Warranty is transferable from the original purchaser to subsequent owners, but the Hardware Warranty Period will not be extended in duration or expanded in coverage for any such transfer.

(b) Hardware Warranty Conditions. Before making a claim under this Hardware Limited Warranty, the owner of the hardware must (a) notify SAM Controllers of the intention to claim by visiting https://samcontrollers.wpengine.com/support during the Hardware Warranty Period and provide a description of the failure, and (b) comply with SAM Controllers’ return shipping instructions. SAM Controllers will have no warranty obligations with respect to returned hardware if it determines, in its reasonable discretion after examination of the returned hardware, that the hardware is an Ineligible Hardware (as defined below). SAM Controllers will bear all costs of return shipping to owner and will reimburse any shipping costs incurred by the owner, except with respect to any Ineligible Hardware, for which owner will bear all shipping costs.

(c) Hardware Warranty Exclusions. This Hardware Limited Warranty does not cover the following (collectively “Ineligible Hardware”): hardware marked as “Not for Sale”, or hardware that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, testing, or use not in accordance with the Installation Guide or other instructions provided by SAM Controllers; (c) abuse or misuse of the hardware; (d) breakdowns, fluctuations, or interruptions in electric power; or (e) acts of God, including, but not limited to, lightning, flood, tornado, earthquake, or hurricane. SAM Controllers strongly recommends that you use only licensed electricians for installation. Unauthorized use of the hardware or software can impair the hardware’s performance and may invalidate this Hardware Limited Warranty.

2. Software

“Software”, as defined above, refers to the software running on the Hardware. It does not refer to the mobile client application or the the web application.

(a) License. Subject to these Terms & Conditions, SAM Controllers grants to you a limited and nonexclusive license (without the right to sublicense) to execute one (1) copy of the Software, in executable object code form only, solely on the Hardware that you own or control and solely for use in conjunction with the Product for your personal purposes.

(b) Restrictions. You agree not to, and you will not permit others to, (a) license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Software or make the Software available to any third party, (b) copy or use the Software for any purpose other than as permitted in Section 2(a), (c) use any portion of the Software on any device or computer other than the Hardware, (d) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Software, or (e) modify, make derivative works of, disassemble, reverse compile, reverse engineer, or unencrypt any part of the Software or communication protocols used by the Software and Service (except to the extent applicable laws specifically prohibit such restriction for interoperability purposes, in which case you agree to first contact SAM Controllers and provide SAM Controllers an opportunity to create such changes as are needed for interoperability purposes). You may not release the results of any performance or functional evaluation of any of the Software to any third party without prior written approval of SAM Controllers for each such release.

(c) Automatic Software Updates. SAM Controllers may from time to time develop patches, bug fixes, updates, upgrades and other modifications to improve the performance of the Software and related services (“Updates”). These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If you do not want such Updates, your remedy is to stop using the Product. If you do not cease using the Product, you will receive Updates automatically. You acknowledge that you may be required to install Updates to use the Product and the Software and you agree to promptly install any Updates provided. Your continued use of the Product is your agreement to the terms of this Section 2.

(d) Ownership. The Software and all worldwide copyrights, trade secrets, and other intellectual property rights therein are the exclusive property of SAM Controllers and its licensors. SAM Controllers and its licensors reserve all rights in and to the Software not expressly granted to you herein. The Software (and all copies thereof) is licensed to you, not sold to you, under this Section 2. There are no implied licenses herein. All suggestions or feedback provided by you to SAM Controllers with respect to the Software shall be SAM Controllers’ property. SAM Controllers may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that SAM Controllers does not waive any rights to use similar or related ideas previously known to SAM Controllers, developed by its employees, or obtained from other sources.

(e) Term and Termination. The license granted hereunder is effective on the date you first purchase SAM Controllers and shall continue for as long as you own SAM Controllers, unless this license is terminated as provided herein. SAM Controllers may terminate the license at any time if you fail to comply with any term(s) hereof. You may terminate the license effective immediately upon written notice to SAM Controllers. Upon such termination, the license granted hereunder will terminate and you must stop all use of the Software.

(f) Limitations of Software. SAM Controllers does not guarantee or promise any specific level of energy savings or other monetary benefit from the use of the Product or Software or any feature of them. Actual energy savings and monetary benefits vary with factors beyond SAM Controllers’ control or knowledge.

(g) Confidentiality. The Software is confidential information of SAM Controllers. You shall use your best efforts to preserve and protect the confidentiality of the Software at all times.

3. Service

(a) Account. To use the Service, you must register for a user account (“Account”) and provide certain information about yourself as prompted by the applicable registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; and (c) your use of the Service does not violate any U.S. or other applicable law or regulation (e.g., you are not located in an embargoed country or are not listed as a prohibited or restricted party under applicable export control laws and regulations). You are entirely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account.

(b) Access and Use of the Service. Subject to these Terms & Conditions, SAM Controllers grants you a non-exclusive, right (without the right to sublicense) to access and use the Service by using the applications available on https://SAM Controllers.com in connection with controlling and monitoring the Product. The Service includes materials that may be provided by SAM Controllers or by third party licensors which are displayed or performed on the Service, including, but not limited to, text, graphics, articles, photographs, video, images, and illustrations.

(c) Ownership and Intellectual Property

(i) SAM Controllers Property. You acknowledge that all intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets, in SAM Controllers are owned by SAM Controllers or our licensors. Your possession, access, and use of the Product, Software, and Service do not transfer to you or any third party any rights, title, or interest in or to such intellectual property rights. SAM Controllers and its licensors reserve all rights not granted in these

Terms & Conditions.

(ii) Feedback. You may choose to, or SAM Controllers may invite you to submit comments, suggestions, or ideas about the Product or Service, including how to improve SAM Controllers (“Feedback”). By submitting any Feedback, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction and will not place SAM Controllers under any fiduciary or other obligation. SAM Controllers may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that SAM Controllers does not waive any rights to use similar or related ideas previously known to SAM Controllers, developed by its employees, or obtained from other sources. You hereby grant us with a nonexclusive, worldwide, royalty-free, perpetual, irrevocable, sublicenseable and transferable right to access, display, or otherwise use your Feedback (including all related intellectual property rights) solely in connection SAM Controllers.

(iii) Customer Data. All data generated from SAM Controllers relating to your electrical use is yours (“Customer Data”). SAM Controllers’ sole use of such Customer Data shall be in connection with the performance of SAM Controllers and the provision of the Service to you. SAM Controllers may use the Customer Data for its internal business purposes and in connection with development and improvement of SAM Controllers. Please review the Privacy Policy (https://SAM Controllers.com/privacy) for more information relating to SAM Controllers’ practices regarding the Customer Data that SAM Controllers may collect from users of SAM Controllers and how we will use that data.

(iv) Data protection and privacy laws where you live may impose certain responsibilities on you and your use of the Product and Service. You agree that you (and not SAM Controllers) are responsible for ensuring that you comply with any applicable laws when you use the Product and Service.

(d) Certain Restrictions. The rights granted to you in these Terms & Conditions are subject to the following restrictions: (i) you agree not to license, sell, rent, lease, distribute, host, or otherwise commercially exploit the Service; (ii) you agree not to modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Service; (iii) you agree not to access the Service in order to build a similar or competitive service; (iv) except as expressly stated herein, no part of the Service may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means; (v) you agree not to upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter the Service or the Software; (vi) you agree not to interfere with, disrupt, or attempt to gain unauthorized access to, the servers or networks connected to the Service or violate the regulations, policies, or procedures of such networks; (vii) you agree not to access (or attempt to access) any of the Service by means other than through the interface that is provided by SAM Controllers; and (viii) you agree not to remove, obscure or alter any proprietary rights notices (including copyrights and trademark notices) which may be contained in or displayed in connection with the Service. Any future release, update, or other addition to functionality of the Service shall be subject to these Terms & Conditions.

(e) Security. SAM Controllers uses industry best practices to ensure the integrity and security of your personal information. However, SAM Controllers cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

(f) Modification. SAM Controllers reserves the right, at any time, to modify, suspend, or discontinue the Service or any part thereof with or without notice. You agree that SAM Controllers will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service or any part thereof.

(g) Agreed Usage and Limitations Of Service

(i) Intended Use of Service. The Service is intended to be accessed and used for non-time-critical information relating to the Product. While we aim for the Service to be highly reliable and available, it is not intended to be reliable or available 100% of the time. The Service is subject to sporadic interruptions and failures for a variety of reasons beyond SAM Controllers’ control, including Internet connectivity, Wi-Fi intermittency and availability, service provider uptime, mobile notifications and carriers, among others. You acknowledge these limitations and agree that SAM Controllers is not responsible for any damages allegedly caused by the failure or delay of the Service to reflect current status or notifications.

(ii) Reliability of Information. You acknowledge that the Service, including  is not intended to be 100% reliable and 100% available. We cannot and do not guarantee that you will receive information or functionality in any given time or at all. YOU AGREE THAT YOU WILL NOT RELY ON THE SERVICE FOR ANY LIFE SAFETY OR CRITICAL PURPOSES. INFORMATION FROM SAM IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY – IT IS NOT A SUBSTITUTE FOR A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM.

(iii) Temporary Suspension. The Service may be suspended temporarily without notice for security reasons, system failure, maintenance and repair, or other circumstances. You agree that you will not be entitled to any refund or rebate for such suspensions. SAM Controllers does not offer any specific uptime guarantee for the Service.

(iv) System Requirements. The Service will not be accessible without: (i) a working Wi-Fi network in your home that is positioned and configured to communicate reliably with the Product; (ii) an Account; (iii) mobile clients such as a supported phone or tablet; (iv) always-on broadband Internet access in your home; and (v) other system elements that may be specified by SAM Controllers. It is your responsibility to ensure that you have all required system elements and that they are compatible and properly configured. You acknowledge that the Service may not work as described when the requirements and compatibility have not been met.

(v) Energy Savings and other Benefits. SAM Controllers does not guarantee or promise any specific level of energy savings or other monetary benefit from the use of the Product or Service or any feature thereof. Actual energy savings and monetary benefits vary with factors beyond SAM Controllers’ control or knowledge. From time to time, SAM Controllers may use the Service to provide you with information that is unique to you and your energy usage and suggests an opportunity to save money on energy bills if you adopt suggestions or features of the Product or Service. We do this to highlight an opportunity based on our analysis and information about you and your household. You acknowledge that these recommendations are not a guarantee of actual savings, and you agree not to seek monetary or other remedies from SAM Controllers if your savings differ.

(h) Limitations Of the Service Due to Third Parties.

(i) General. The Service relies on or interoperates with third party products. These third party products and services are beyond SAM Controllers’ control, but their operation may impact or be impacted by the use and reliability of the Service.

(ii) Third Party Service Providers Used By SAM Controllers. You acknowledge that SAM Controllers uses third party service providers to enable some aspects of the Service – such as, for example, data storage, synchronization, and communication through Amazon Web Services, and mobile device notifications through mobile operating system vendors and mobile carriers.

(iii) Equipment, ISP, and Carrier. You acknowledge that the availability of the Service is dependent on (i) your computer, mobile device, home wiring, home Wi-Fi network, Bluetooth connection, and other related equipment (“Equipment”), (ii) your Internet service provider (“ISP”), and (iii) your mobile device carrier (“Carrier”). You acknowledge that you are responsible for all fees charged by your ISP and Carrier in connection with your use of the Service. You also acknowledge that you are responsible for compliance with all applicable agreements, terms of use/service, and other policies of your ISP and Carrier.

(iv) App Stores. You acknowledge and agree that the availability of the mobile application is dependent on the third party websites from which you download the mobile application, e.g., the App Store from Apple or the Android app market from Google (each an “App Store”). You acknowledge that these Terms & Conditions are between you and SAM Controllers, and not with an App Store. Each App Store may have its own terms and conditions to which you must agree before downloading mobile applications from it. You agree to comply with, and your license to use the mobile applications is conditioned upon your compliance with, such App Store terms and conditions. To the extent such other terms and conditions from such App Store are less restrictive than, or otherwise conflict with, the terms and conditions of these Terms & Conditions, the more restrictive or conflicting terms and conditions in these Terms & Conditions apply.

4. 30-Day Return Policy

You may return SAM Controllers for any reason within 30 days of purchasing it for a full refund of your purchase price. To do this, you must notify us no later than 30 days following the date of purchase (the “Cancellation Period”). To initiate a return, you must inform us of your decision within the Cancellation Period by contacting SAM Controllers customer support (https://samcontrollers.wpengine.com) and clearly stating your desire to return SAM Controllers. Although it will not affect your right to a refund, please provide details on where and when you purchased SAM Controllers and your reason for returning SAM Controllers. SAM Controllers customer service will provide you with a Return Materials Authorization (“RMA”) that must be included with your return shipment to SAM Controllers so SAM Controllers can identify your shipment.

To receive a refund, you must return SAM Controllers with an RMA within the 14 days following the day on which you notify SAM Controllers customer support that you desire to return SAM Controllers. Unless SAM Controllers is faulty or not as described, you will be responsible for all costs associated with returning SAM Controllers to us. We will refund the price you paid for SAM Controllers plus original delivery cost (up to the value of our ground delivery option). We may reduce the amount of your refund to reflect any reduction in the value of SAM Controllers, as determined in our sole discretion, caused by your handling SAM Controllers in a way which goes beyond what is necessary to establish their nature, characteristics and functioning (e.g., beyond what would normally be permitted in a shop).

We will process the refund due to you as soon as possible and, in any case, within 30 days from the date of receipt by SAM Controllers of the returned SAM Controllers. SAM Controllers is not eligible for a refund after the 30-day period.

5. Commercial Terms

(a) Payment. By providing a credit card or other payment method accepted by SAM Controllers, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and other charges). If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you want to change or update payment information associated with your SAM Controllers account, you can do so at any time by logging into your account and editing your payment information.

(b) Availability and Pricing. SAM Controllers is subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue offering SAM Controllers without prior notice. Prices for SAM Controllers are subject to change at any time, but changes will not affect any order for SAM Controllers you have already placed.

(c) Sales Tax. Depending on the order, SAM Controllers calculates and charges sales tax in accordance with applicable laws.

(d) Title Transfer. Purchases are intended for end users only. Title to the Hardware passes to the purchaser at the time of delivery by SAM Controllers to the freight carrier, but SAM Controllers and/or the freight carrier will be responsible for any Product loss or damage that occurs when the Product is in transit to you.

(e) Shipping and Delivery. Prices for SAM Controllers do not include shipping costs. Our delivery charges and methods are as described on our Site from time to time.

(f) Order Information. By placing an order for SAM Controllers, you agree and understand that SAM Controllers may store, share, process and use data collected from your order form or phone/fax/email order for the purposes of processing the order. SAM Controllers shall protect your information in accordance with its Privacy Policy (https://SAM Controllers.com/privacy). SAM Controllers works with other companies that help SAM Controllers provide SAM Controllers to you, such as freight carriers and credit card processing companies, and SAM Controllers may have to share certain information with these companies for this purpose.

6. Installation and Compliance with Laws.

(a) Installation. There may be laws in the jurisdiction in which you install the Product applicable to where and how to install the Product. You should check that you are in compliance with all relevant laws and codes in your jurisdiction. SAM Controllers is not responsible for any injury or damage caused by installation. UNLESS YOU ARE A LICENSED ELECTRICIAN YOU SHOULD NOT ATTEMPT TO INSTALL THE PRODUCT. ONLY A LICENSED ELECTRICIAN SHOULD INSTALL THE PRODUCT. ELECTRICUTION, INCLUDING PERSONAL INJURY OR DEATH, AND DAMAGE OR DESTRUCTION OF PROPERTY COULD OCCUR IF THE PRODUCT IS INCORRECTLY INSTALLED.

SAM Controllers is connected to dangerous voltages. Improper use or installation can be dangerous or even fatal. Please make sure that the installation is done by a qualified professional, and that you follow these guidelines for installation and use: (i) Have the installation done by a qualified electrician, according to local electrical codes. (ii) Do not try to open SAM Products, touch any internal parts, or try to repair it without first contacting SAM Controllers support. (iii) If you believe the cables or any attached equipment may have been damaged, do not try to use them. Please contact SAM Controllers support. 4) Use the SAM Controllers only in the United States, and only with a 60Hz 120V/240V split phase system.

(b) Compliance with Laws. SAM Controllers is not intended for use outside of the United States. You are responsible for complying with all applicable laws and regulations of the country for which the Product is destined. We are not liable or responsible if you break any such law.

7. Warranty Disclaimer. EXCEPT AS SPECIFICALLY SET FORTH HEREIN, SAM, EXPRESSLY INCLUDING THE HARDWARE, SOFTWARE, SERVICE AND SITE, IS PROVIDED “AS IS” AND “AS AVAILABLE” AND SAM Controllers AND OUR LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. SAM Controllers AND OUR LICENSORS AND SUPPLIERS MAKE NO WARRANTY THAT DEFECTS WILL BE CORRECTED OR THAT SAM Controllers: (I) WILL MEET YOUR REQUIREMENTS; (II) WILL BE COMPATIBLE WITH YOUR ELECTRICAL SYSTEM, HOME NETWORK, COMPUTER OR MOBILE DEVICE; (III) WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; OR (IV) WILL BE ACCURATE OR RELIABLE OR PRODUCE SPECIFIC RESULTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SAM Controllers OR THOUGH SAM Controllers SHALL CREATE ANY WARRANTY. WHEN YOU INSTALL, SETUP OR USE SAM Controllers YOU MAY BE GIVEN THE OPPORTUNITY TO ALTER DEFAULTS OR CHOOSE PARTICULAR SETTINGS. THE CHOICES YOU MAKE CAN CAUSE DAMAGE OR LEAD TO NON-RECOMMENDED OPERATION OF YOUR CONNECTED EQUIPMENT OR SYSTEMS. YOU ASSUME ALL LIABILITY FOR SUCH DAMAGE WHEN YOU CHOOSE PARTICULAR SETTINGS OR SET OR ADJUST DEFAULTS.

SAM Controllers provides you information (“Product Information”) regarding the products in your home. All Product Information is provided “as is” and “as available”. We cannot guarantee that it is correct or up to date. In cases where it is critical, accessing Product Information through SAM Controllers is not a substitute for direct access of the information in the home.

8. Indemnity. You agree to defend, indemnify and hold SAM Controllers, 3DFS and its licensors and suppliers harmless from any damages, liabilities, claims or demands (including costs and attorneys’ fees) made by any third party due to or arising out of (i) your use of SAM Controllers, (ii) your violation of these Terms & Conditions, (iii) Feedback you provide; or (iv) your violation of any law or the rights of any third party. SAM Controllers reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify SAM Controllers and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without SAM Controllers’ prior written consent. SAM Controllers will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
9. Limitation of Liability. Nothing in these Terms & Conditions and in particular within this “Limitation of Liability” section shall attempt to exclude or limit liability that cannot be excluded under applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL (A) SAM Controllers BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO SAM Controllers, EVEN IF SAM Controllers KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND (B) SAM Controllers’ TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO SAM Controllers, WHETHER IN CONTRACT OR TORT OR OTHERWISE, EXCEED THE FEES ACTUALLY PAID BY YOU TO SAM Controllers FOR SAM Controllers IN THE PRIOR SIX (6)MONTHS (IF ANY). THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. SAM Controllers DISCLAIMS ALL LIABILITY OF ANY KIND OF SAM Controllers’ LICENSORS AND SUPPLIERS.

10. Electronic Communications. You are communicating with SAM Controllers electronically when you use our Site or send email to SAM Controllers. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you order from our Site, we collect and store your email address. From that point forward, your email address is used to send you information about or related to SAM Controllers’ products and services unless you opt-out of such emails using the opt-out link in the emails.
11. Notifications. SAM Controllers may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the primary email associated with your SAM Controllers account, hard copy, or posting of such notice on the Site. SAM Controllers is not responsible for any automatic filtering you or your network provider may apply to email notifications.
12. Force Majeure. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an act or event beyond our reasonable control, including without limitation acts of God, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
13. Severability. If any part of these Terms & Conditions becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation, such provision or part thereof will be deemed to not form part of the contract between us. The legality, validity or enforceability of the remainder of these Terms & Conditions will remain in full force and effect.
14. Survivability. The obligations in Sections 1(c), 2(b), (d), (e), (g), 3(c), (d), and 5 through 17 will survive any expiration or termination of these Terms & Conditions.
15. Waiver. Failure or delay by us to enforce any these Terms & Conditions will not constitute a waiver of our rights against you and does not affect our right to require future performance thereof.
16. Successors and Assigns. This Agreement is binding upon each party’s respective successors and assigns.
17. Governing Law and Jurisdiction. These Terms & Conditions are governed by the laws of the State of North Carolina without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. You agree to submit to the personal jurisdiction of the state and federal courts in or for Chatham County, North Carolina for the purpose of litigating all such claims or disputes.

Privacy Policy

SAM Controllers / SAM Controllers (“SAM Controllers Corporation”) has a strong commitment to providing excellent service to all of our customers and visitors of this web site, respecting your concerns about privacy. For this reason, SAM Controllers Corporation has prepared this privacy statement (“Privacy Statement”). If you would like to contact us regarding this Privacy Statement, please send us an email to info@SAM Controllers.com.

Browsing this Web Site

Visitors who browse this web site do so on an anonymous basis.

If you do nothing during your visit but browse through this web site, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:

The Internet domain (for example, “xcompany.com” if you use a private Internet access account) and IP address (an IP address is a number that is automatically assigned to your computer whenever you access the Internet) from which you access this web site;
The type of browser and operating system used to access this web site;
The date and time of access;
The particular web pages accessed; and
If you linked to this web site from another website, the address of that other web site.

We use this information to help us make our web site more useful to visitors, to learn about the number of visitors to our web site and the types of technology our visitors use. We do not track or record information about individuals and their visits without their consent. This means that, unless you voluntarily and knowingly provide us with personal information, SAM Controllers Corporation will not know your identity, your e-mail address, or any other information personally identifiable to you.

Employment

If you choose to apply for employment online, you will be required to provide us certain personal information, such as your name, street address, telephone number and e-mail address. Any such information we receive will not be used for any other purpose.

Children’s Privacy

This web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children.

Securing Your Information

The SAM Controllers Corporation Companies treat the information you provide to us as confidential information. We use the same methods and procedures to protect such confidential information as we do to protect our own confidential information. If you submit information to the SAM Controllers Corporation Companies through this web site or by e-mail, such information is stored on a secure server that resides behind firewalls designed to block unauthorized access from third parties. Because laws applicable to personal information vary by country, our affiliates may have additional measures that vary depending on the applicable legal requirements. Information collected on this web site is covered by this Privacy Statement.

Disclosure of Information to Third Parties

As mentioned previously, from time to time the SAM Controllers Corporation Companies may use the services of third parties, which provide services on behalf of the SAM Controllers Corporation Companies. In such event, such parties are contractually prohibited from using personally identifiable information for any purpose other than for the specific purpose for which they were engaged by us. We prohibit the sale or transfer of personally identifiable information to any person or entity other than the SAM Controllers Corporation Companies and our third party service providers, without your approval.

Use of Cookies

This web site makes only limited use of “cookie” technology. “Cookies” are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user’s ID and password, personalize home pages, identify which parts of a site have been visited or keep track of previous selections or purchases. Cookies can enhance the user’s visit, and the use of cookies has become an industry standard, used by most major commercial websites. Such cookies expire automatically after one year, but you may manually delete cookies earlier. These cookies transmit no information about you or your computer back to SAM Controllers Corporation. If you do not wish to receive these cookies, you may set your browser to reject the cookies, although doing so may affect your ability to perform certain transactions on our web site. You should consult the instructions for your particular browser to determine how to delete cookies, whether your browser is able to turn off cookies, and the procedures for doing so.

Opt-Out

Periodically, the SAM Controllers Corporation Companies may send you information regarding products or services through direct mailings or e-mails. It is our intention to only send you communications that you want to receive. At any time, you may notify us that you want to “opt-out” and not receive any such tangible or electronic communications by providing your name, postal and e-mail addresses to us at [email protected] , and in any event clearly stating in your communication that you wish to “opt-out” from receiving such information. In addition, if you subscribe for any SAM Controllers Corporation e-mail newsletter you will find instructions on how to unsubscribe at the bottom of such newsletters. Otherwise, we may periodically contact you via e-mail and provide information about our special offers and promotions that may be of interest to you. Every time you receive an e-mail from us about special offers or promotions you will be provided the choice to opt-out of future e-mails. Please note that even if you opt-out of receiving future marketing materials from the SAM Controllers Corporation Companies, we are still permitted to contact you for business related purposes.

External Web Sites

SAM Controllers Corporation is only responsible for the privacy policies of this web site. The privacy practices of third party web sites are not covered by this Privacy Statement and SAM Controllers Corporation is not responsible for the privacy practices or content of other third party web sites, without limitation their use of cookies, spyware or similar concerns.

Legal

This is a United States web site and is subject to laws of the United States. SAM Controllers Corporation will disclose personally identifiable information without your permission when required by law, or as otherwise provided in the “Legal Terms of Use” governing this web site. As mentioned previously, laws related to personally identifiable information vary by jurisdiction.

Changes to this Privacy Statement

From time to time this Privacy Statement may be changed by SAM Controllers Corporation, without notice. However, any such changes will be promptly reflected on this web site, so that you will always know what information we collect, how we might use such information and whether we will disclose such information to any person or entity other than the SAM Controllers Corporation Companies.

Warranty

SAM Controllers, LLC warrants that the SAM Controllers product to be free from material defects and workmanship for a period of thirty (30) days from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions and exceptions.

The liability of SAM Controllers LLC is limited solely, at our option, to either: 1) the cost of the repair or replacement of the unit with a refurbished unit; or 2) an upgrade to a similar model refurbished unit of equal or greater value. Replacement units/parts will be warranted for the remaining portion of the original (30) thirty day warranty period.

This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by accident, misuse, abuse, negligent handling, incorrect voltage, vandalism, unsuitable environments, damage due to faulty packaging or mishandling in transit, natural disasters or other damages beyond SAM Controllers control. This Limited Warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have been performed by a repair person not authorized by SAM Controllers. This Limited Warranty does not apply to cosmetic damages or defects, including, but not limited to, scratches, scuffs, dents, or dings. Operating the unit in violation of the instructions in the owner’s manual will void the warranty terms.

If the appliance is found by SAM Controllers LLC to be defective, in SAM Controllers LLC’s sole discretion, we will repair or replace it as set out in the second paragraph above, free of charge. Proof of purchase date and a check made payable to SAM Controllers in the amount to cover the cost of return shipping and handling must be included.*

This Limited Warranty is extended to the original purchaser of this refurbished unit and excludes all other legal, implied and/or conventional warranties. The responsibility of SAM Controllers, if any, is limited to the specific obligations expressly assumed by it under the terms of this Limited Warranty. In no event is SAM Controllers  liable for incidental or consequential damages to anyone of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from province to province.

*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your Limited Warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”.