Privacy policy

Overview

SAM Controllers, LLC ("SAM Controllers," "we," "us") of Pittsboro, North Carolina operates samcontrollers.com. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to information collected through this site and in the course of selling to and supporting our customers.

Information we collect

We collect information you provide directly, such as your name, company, email address, phone number, billing and shipping addresses, and the contents of quote requests, purchase orders, and support messages. When you place an order, our platform and payment processors collect the details needed to process payment; we do not receive or store full payment-card numbers. We also collect limited technical information automatically, such as your device and browser type, IP address, pages viewed, and referring links, through cookies and similar technologies used to operate the site and understand how it is used.

How we use information

We use personal information to process and fulfill orders and quotes, arrange shipping, provide support and warranty service, manage accounts and purchase-order terms, communicate about your orders and products, maintain security and prevent fraud, meet legal and tax obligations, and improve the site and our products. Where we send you marketing messages, you can opt out at any time using the unsubscribe link or by contacting us.

How we share information

We do not sell your personal information. We share it only as needed with service providers who act on our behalf — including our ecommerce platform (Shopify), payment processors, and shipping carriers — and with professional advisers, or when required by law or to protect our rights. These providers are permitted to use the information only to perform services for us.

Cookies

The site uses cookies and similar technologies for essential functions such as the cart and checkout, and to measure traffic and performance. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

Data retention

We keep personal information for as long as needed to fulfill the purposes described here, including to complete orders, honor warranties, and meet legal, accounting, and tax requirements, after which we delete or de-identify it.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us at the address below; we will respond as required by law and may need to verify your identity first.

Security

We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This site and our products are intended for business and professional use and are not directed to children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The current version is always posted on this page with its effective date reflected in the site record.

Contact

SAM Controllers, 1911 NC 902, Pittsboro, NC 27312 · sales@samcontrollers.com.