Refund policy

Returns

Eligible products may be returned within 30 days of delivery for a refund of the purchase price paid, less shipping and handling and a 25% restocking fee.

  • Return authorization required. Contact us before the end of the return period to obtain a return authorization number. Products returned without prior authorization will not receive credit and will not be shipped back.
  • Condition and packaging. Return products in their original or equivalent packaging. You are responsible for return shipping charges and for risk of loss in transit. Title to returned products passes to SAM Controllers upon receipt at our facility.
  • Our error or dead on arrival. If we shipped the wrong item, or a product arrives defective, contact us within 30 days of delivery. We will correct it at our expense; no restocking fee applies.
  • Not returnable unless defective: custom-manufactured or built-to-order products (for example, custom-length sensors and pre-wired configurations built to your order), engineering samples, and early-access evaluation hardware supplied under a quote or evaluation agreement.
  • Partial returns. Credit for a partial return of a kit or bundle may be less than individual component prices, reflecting the bundled pricing of your purchase.

Warranty service

Warranty is separate from returns. Each product’s warranty period is stated on its product page; where no period is stated, the product is warranted to be free from material defects for 30 days following delivery.

To make a warranty claim, contact us with your order number and a description of the fault. For products that fail to meet their warranty, SAM Controllers will, at its option, repair or replace the product. Return the product freight prepaid and insured; repaired or replaced products are returned to you freight prepaid by SAM Controllers. Products found not to qualify for warranty service are returned at your expense. Repair or replacement is the sole and exclusive remedy for breach of warranty.

The warranty does not cover damage from external causes, including accident, abuse, misuse, electrical power problems, service not performed or authorized by SAM Controllers, use not in accordance with product instructions, or normal wear. Warranties for third-party products are provided by their original manufacturers.

Refund processing

Approved refunds are issued to the original payment method after the returned product is received and inspected. Contact sales@samcontrollers.com with any question about a return or refund. SAM Controllers, 1911 NC 902, Pittsboro, NC 27312.