Terms of service
1. These terms
These terms govern purchases from samcontrollers.com, operated by SAM Controllers, LLC ("SAM Controllers," "we," "us") of Pittsboro, North Carolina. Placing an order constitutes acceptance of these terms. Preprinted terms on a customer purchase order have no force or effect and are expressly rejected.
2. Orders and acceptance
All orders are subject to acceptance by SAM Controllers. We may refuse or cancel an order, including where a price or description was listed in error; if payment was already taken for a cancelled order, it is refunded in full.
3. Pricing, quotes, and early access
Prices are in US dollars and exclude shipping and taxes unless stated otherwise. Some products are sold by quote and display no price; a displayed price of $0 is not an offer to sell at that price - contact us for a quote. Early Access products are pre-release hardware offered for evaluation; specifications and availability may change before general release, and they are supplied under the terms of their quote or evaluation agreement.
4. Payment
Checkout orders are paid by the payment methods offered at checkout. Purchase orders and Net-30 terms are available to approved accounts: invoices are due 30 days from the invoice date; invoices are deemed accurate unless a material error is raised in writing within 10 days of receipt; interest of 1.5% per month (or the maximum rate permitted by law, if less) applies to undisputed overdue amounts; we may decline further orders while amounts are overdue and recover reasonable collection costs. If in our judgment a customer’s financial condition does not justify credit terms, we may require payment in advance.
5. Taxes
Customers are responsible for applicable sales, use, and excise taxes, and for import or export duties. Tax-exempt customers must provide a valid exemption certificate.
6. Shipping, title, and risk of loss
Shipping charges are not included in product prices unless expressly stated. Title and risk of loss pass to the customer on delivery to the carrier. Shipping and delivery dates are estimates only, and SAM Controllers is not liable for delays caused by events beyond its reasonable control (force majeure), including transportation interruptions, material shortages, power failures, labor disputes, and government action.
7. Returns
Returns are governed by our Return and refund policy.
8. Warranty
Each product’s warranty period is stated on its product page; where no period is stated, the product is warranted to be free from material defects for 30 days following delivery. The exclusive remedy for breach of warranty is repair or replacement as described in the Return and refund policy. The warranty does not cover damage from external causes, including accident, abuse, misuse, electrical power problems, unauthorized service, use not in accordance with product instructions, or normal wear. Warranties for third-party products are provided by their original manufacturers. EXCEPT AS EXPRESSLY STATED, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAM CONTROLLERS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9. Product use
SAM Controllers products are industrial control equipment. Install and operate them in accordance with the product documentation and applicable electrical codes, using qualified personnel where required. The products are not designed or intended for use in applications requiring fail-safe performance where failure could lead directly to death, personal injury, or severe physical or property damage, and SAM Controllers expressly disclaims fitness for such high-risk activities.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAM CONTROLLERS’ TOTAL LIABILITY ARISING FROM OR RELATED TO A PRODUCT IS LIMITED TO THE PRICE PAID FOR THAT PRODUCT, AND SAM CONTROLLERS IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING LOST REVENUE OR PROFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11. Intellectual property
Site content, product designs, firmware, and trademarks remain the property of SAM Controllers or their respective owners. No license is granted by a purchase except as required to use the product as intended.
12. Governing law and disputes
These terms are governed by the laws of the State of North Carolina. The parties consent to the jurisdiction and venue of the state courts of Chatham County, North Carolina and the United States District Court for the Middle District of North Carolina. Before litigation, the parties will attempt to resolve any dispute through good-faith negotiation or mediation for 30 days from written notice. To the maximum extent permitted by law, both parties waive trial by jury, and neither party may pursue claims as a class representative or join claims with other customers.
13. Entire agreement
These terms, together with the policies linked from this site and any written quote or agreement signed by both parties, are the entire agreement for a purchase. If any provision is unenforceable, it is modified only to the extent necessary and the remainder stays in force. We may update these terms; the version in effect when you order applies to that order.
14. Contact and notices
SAM Controllers, 1911 NC 902, Pittsboro, NC 27312 · sales@samcontrollers.com. Legal notices must be in writing and sent by registered or certified mail or overnight delivery to this address, effective on receipt.